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We will not cancel any order unless a customer emails or call one of our customer service agent to cancel an order. All customers must email Smith Supply House to find out the status of any orders places via phone or internet.
Occasionally, our suppliers cannot deliver to us or we could have sold out of a product and we cannot fill your order. If this occurs, a customer service agent will notify you via email and promptly refund the amount paid for undeliverable item.
We REQUIRE a minimum purchase of $25.00.
All international orders for Next Day or 2nd day are subject to international shipping delays due to shipping and customs inspections.
Sales Tax and Duties
SmithSupplyHouse.com is required to charge sales tax on purchases shipped within the state of California.
ALL DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER.
Terms Of USE
By using our Site you agree to the following: We reserve the right to change the rules from time to time, by viewing and ordering from our site you agree to our terms. Your ongoing use of the Site means that you agree to the rules as changed.
Typographical Error or Cancellations
In the event a product is listed at an incorrect price or with incorrect information due to typographical or errors in pricing or product information received from our suppliers, Smith Supply House reserves the right to refuse or cancel any orders placed. Smith Supply House reserve the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Smith Supply House will issue a credit to your credit card account for the amount charged.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Big and Beautiful Shoes reserves the right at any time after receipt of your order to accept or decline your order for any reason. Smith Supply House reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
IMPORTANT: All return without a RMA number will be returned to the shipper (No Exceptions). Shipper will be responsible for the return-shipping fee. If shipper calls after package has been shipped and notifies us of incoming package without an RMA number, a 25% restocking fee will apply.
All returned items must be new and in re-sellable condition. If items are not in its original condition, Smith Supply House has the right to refuse to refund your order.
We do not refund shipping charges unless a mistake was made on our part. Shipping fees charged on your original purchase are non-refundable. Shipping charges will apply on all exchanges.
Smith Supply House must receive the return package within 14 days from the date the RMA number was issued or package will be returned to sender without credit.
If you choose to return or exchange your purchase to our Distribution Center, we recommend you insure it for the amount of the purchase. Smith Supply House is not responsible for lost incoming mail. Shipping fees to return your purchase to our Returns Department are paid by the customer. Allow up to 3 weeks for processing your return.
If an exchange is requested shipping charges will apply.
Special Orders
No refund or exchange will be accepted for all Special Orders items. Special order items will have " ** " and or a literature on the items page stating that the item is a special order item.
IMPORTANT: All return without a RMA number will be returned to the shipper (No Exceptions). Shipper will be responsible for the return-shipping fee. If shipper calls after package has been shipped and notifies us of incoming package without an RMA number, a 25% restocking fee will apply.
For any question not answered above please email us at Smithsupplyhouse@yahoo.com
IMPORTANT:
- Please read all policies and procedures.
- All changes, requests, stock check and or cancellations must be done via email.
- The prices displayed at this Site are quoted in U.S. dollars.
- All Orders are subject to address verification. Please supply correct billing address and if necessary shipping address (if different from billing address).
- All shipping fee's include handling fee.
- We REQUIRE a minimum purchase of $25.00.
Our Normal Business hours are : Monday thru Friday 8:30 AM to 5:30 PM Pacific Standard Time Closed on all major holidays
We will not cancel any order unless a customer emails or call one of our customer service agent to cancel an order. All customers must email Smith Supply House to find out the status of any orders places via phone or internet.
Occasionally, our suppliers cannot deliver to us or we could have sold out of a product and we cannot fill your order. If this occurs, a customer service agent will notify you via email and promptly refund the amount paid for undeliverable item.
We REQUIRE a minimum purchase of $25.00.
All international orders for Next Day or 2nd day are subject to international shipping delays due to shipping and customs inspections.
Sales Tax and Duties
SmithSupplyHouse.com is required to charge sales tax on purchases shipped within the state of California.
ALL DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER.
Terms Of USE
By using our Site you agree to the following: We reserve the right to change the rules from time to time, by viewing and ordering from our site you agree to our terms. Your ongoing use of the Site means that you agree to the rules as changed.
Typographical Error or Cancellations
In the event a product is listed at an incorrect price or with incorrect information due to typographical or errors in pricing or product information received from our suppliers, Smith Supply House reserves the right to refuse or cancel any orders placed. Smith Supply House reserve the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Smith Supply House will issue a credit to your credit card account for the amount charged.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Big and Beautiful Shoes reserves the right at any time after receipt of your order to accept or decline your order for any reason. Smith Supply House reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
IMPORTANT: All return without a RMA number will be returned to the shipper (No Exceptions). Shipper will be responsible for the return-shipping fee. If shipper calls after package has been shipped and notifies us of incoming package without an RMA number, a 25% restocking fee will apply.
All returned items must be new and in re-sellable condition. If items are not in its original condition, Smith Supply House has the right to refuse to refund your order.
We do not refund shipping charges unless a mistake was made on our part. Shipping fees charged on your original purchase are non-refundable. Shipping charges will apply on all exchanges.
Smith Supply House must receive the return package within 14 days from the date the RMA number was issued or package will be returned to sender without credit.
If you choose to return or exchange your purchase to our Distribution Center, we recommend you insure it for the amount of the purchase. Smith Supply House is not responsible for lost incoming mail. Shipping fees to return your purchase to our Returns Department are paid by the customer. Allow up to 3 weeks for processing your return.
If an exchange is requested shipping charges will apply.
Special Orders
No refund or exchange will be accepted for all Special Orders items. Special order items will have " ** " and or a literature on the items page stating that the item is a special order item.
IMPORTANT: All return without a RMA number will be returned to the shipper (No Exceptions). Shipper will be responsible for the return-shipping fee. If shipper calls after package has been shipped and notifies us of incoming package without an RMA number, a 25% restocking fee will apply.
For any question not answered above please email us at Smithsupplyhouse@yahoo.com
IMPORTANT:
- Please read all policies and procedures.
- All changes, requests, stock check and or cancellations must be done via email.
- The prices displayed at this Site are quoted in U.S. dollars.
- All Orders are subject to address verification. Please supply correct billing address and if necessary shipping address (if different from billing address).
- All shipping fee's include handling fee.
- We REQUIRE a minimum purchase of $25.00.
Our Normal Business hours are : Monday thru Friday 8:30 AM to 5:30 PM Pacific Standard Time Closed on all major holidays
